Username and Password
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      2. Username and Password

      I have reset my password but have not received an email with a temporary password

       

      If you entered a Username, you will receive an email if your account is found in the system. Check your Spam or Junk folder. You may also request to resend the email. 

       

      If your account is found, you will receive this message via email: 

      If you don't receive an email, it could be the following reasons:

      - the username you entered is not recognized

      - the email address you entered is not registered or it's associated with multiple accounts

      For further assistance, simply contact our Advocates team by calling 1-855-326-1860 option 3 or email us at TheAdvocates@SterlingVolunteers.com.