Process for retrieving your Username or obtaining a temporary Password
If you have forgotten your Username or Password, click the "Forgot Username'' or ''Forgot Password" link on the login screen.
Forgot Username
Enter the Email Address you have registered on your account and click the Submit button.
You will receive an email if your account is found in the system. Check your Spam or Junk folder. You may also request to resend the email.
Please take note that if you have created multiple accounts in the past using the same email address, we won't be able to send the requested information.
You will receive this message via email instead:
If this is the case, please contact our Advocates team by calling 1-855-326-1860 option 3 or email us at TheAdvocates@SterlingVolunteers.com.
Forgot Password
Enter your Username or Email on the field provided and we will send an email with a temporary password. Use the temporary password to log in, and you’ll be prompted to set a new password.
If you enter a Username, you will receive an email if your account is found in the system. Check your Spam or Junk folder. You may also request to resend the email.
If your account is found, you will receive this message via email:
If you don't receive an email, it could be the following reasons:
- the username you entered is not recognized
- the email address you entered is not registered or it's associated with several accounts you have created in the past
For further assistance, simply contact our Advocates team by calling 1-855-326-1860 option 3 or email us at TheAdvocates@SterlingVolunteers.com.